As a key part of The It Girl Agency team, the Executive Operations VA is the behind-the-scenes engine that keeps everything running — even when the CEO is away. You’ll work directly with our founder to build, manage, and refine internal systems, SOPs, onboarding flows, team check-ins, and operational dashboards.
This role is perfect for someone who thrives in structure, loves solving problems, and enjoys managing projects and people without being in the spotlight. You’ll be responsible for managing our VA systems across departments — Admin, Social Media, Creative, and Client Success — and ensuring every task, tool, and team member has the direction they need.
You’ll be given leadership-level autonomy, plenty of space to innovate, and real responsibility from Day 1. If you’re organized, resourceful, and ready to grow inside a fast-paced, women-owned digital agency, we’d love to meet you.
Responsibilities
- Build, update, and maintain all SOPs across departments
- Oversee onboarding workflows for all Executive Virtual Assistants (EVAs)
- Manage task distribution and reporting using Odoo’s Project app
- Ensure EVAs meet expectations and have what they need to succeed
- Monitor and maintain internal project deadlines and deliverables
- Report directly to the CEO with weekly updates and performance summaries
- Identify and resolve operational bottlenecks or breakdowns
- Collaborate with the Client Success Manager (CSM) to assign and audit EVA performance
Must Have
- 2+ years experience as a VA or operations assistant
- Proven experience creating SOPs and managing internal systems
- Excellent written and verbal English
- Experience using Odoo, Notion, ClickUp, or similar platforms
- Strong attention to detail and project management skills
- Self-starter with a “get it done” mindset
Nice to Have
- Background in agency, coaching, or e-learning business models
- Familiarity with Canva, CRM tools, and virtual team management
- Understanding of project timelines and basic KPI reporting
- Leadership or operations experience in a remote team setting
What's great in the job?
- Be the backbone of a growing, women-led digital agency
- Flexible hours with high-level ownership and autonomy
- Collaborate with creatives, founders, and changemakers
- Clear deliverables, structured workflows, and built-in support
- Learn inside a fast-scaling business and contribute directly to growth
- Join a team that values clarity, culture, and client success
What We Offer
Perks
Part-time with opportunity to grow into full-time
Competitive hourly rate
Room for bonuses and promotions after 90-day review
Tools & Support:
Access to all premium tools and systems
Training materials and onboarding checklist provided
Weekly check-ins with the CEO or senior leader